Terms of Sale – Refund Policy
Located on our website, peaclabs.com, you are given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
Your acceptance of the terms of purchase means you agree to and understand the refund policy. Customer satisfaction comes first to us, however, due to Peac Labs having our own Quality Control Department, we do not refund any orders for a customer not being satisfied. If a customer receives an incorrect item, please provide us with an order number and details about the item; we will then send you a shipping label to return the incorrect product to us and the correct order will be sent to you immediately after we receive the incorrect item. You may return any new, unopened bottles of oil within 10 days of delivery date. Pods and edibles are non-refundable. In an instance where a product is damaged during the shipping process, we send a replacement free of charge and expedite the shipping process.
Damage During Shipping
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72 hours. Please contact us and provide detailed information for any product damaged during shipping within that time at firstname.lastname@example.org.